Zomato has officially launched Nugget, an AI-powered customer support platform designed to help businesses automate and manage customer interactions—without needing a single line of code! Deepinder Goyal, CEO of Eternal (Zomato’s parent company), shared the news via an X (formerly Twitter) post, hinting at even more exciting launches in the near future.
What is Nugget?
Nugget is an autonomous AI-powered customer support solution that eliminates the need for coding or a dedicated development team. Built to handle up to 80% of customer queries on its own while cutting down resolution time by 20%, Nugget has been in development for the past three years as an internal tool within Zomato.
According to Deepinder Goyal, Nugget is already managing over 15 million customer interactions per month across Zomato, Blinkit, and Hyperpure. Due to its massive success within the Zomato ecosystem, the company is now making the platform available to businesses worldwide. Goyal also revealed that 90% of businesses that tested Nugget decided to sign up, proving its effectiveness in real-world scenarios.
Zomato Labs’ First AI Innovation
Nugget is the first official product of Zomato Labs, an in-house incubator dedicated to developing cutting-edge AI and automation solutions. What sets Nugget apart is its ability to learn and adapt in real-time, making it a powerful tool for industries beyond food delivery.
Key Features of Nugget
- AI-Powered Conversations – Enables seamless, human-like customer interactions.
- Smart Image Recognition – Quickly classifies and resolves image-based issues.
- Automated Quality Audits – Ensures high efficiency and performance tracking.
- Voice AI Agents & Co-Pilot for Human Agents – Assists live agents for better accuracy.
- Seamless Integrations – Easily connects with existing customer support systems.
Why Businesses Should Consider Nugget?
Zomato is positioning Nugget as a cost-effective alternative to traditional customer support providers. To attract businesses, Zomato is offering Nugget for free to founders who are currently tied to expensive contracts with legacy providers.
Although the financial details haven’t been disclosed, Deepinder Goyal emphasized that Nugget is designed to be an affordable, scalable, and highly reliable solution with 99.99% uptime.
How to Sign Up for Nugget?
Businesses interested in exploring this next-generation AI platform can register at nugget.zomato.com.